IT Managed Services
Your complete IT department - monitoring, support, security, and strategy - delivered as a service so you can focus on your business.
Explore Managed ServicesEverything Your IT Needs, Managed
Proactive, comprehensive managed IT services that keep your technology running smoothly - and your team productive.
24/7 NOC Monitoring
Around-the-clock network operations center monitoring of your entire IT environment. We detect and resolve issues before they impact your business.
Helpdesk Support
Responsive, knowledgeable helpdesk support for your team. Phone, email, and ticket-based support with defined SLA response times.
Patch & Update Management
Systematic OS, application, and firmware patching across all devices - tested and applied in maintenance windows to minimize disruption.
Endpoint Security
Antivirus, EDR, and managed threat response to protect every device in your organization from evolving cyber threats.
Reporting & Analytics
Monthly performance reports, incident summaries, and strategic recommendations to keep leadership informed.
vCIO Advisory
Strategic technology leadership included with our managed services. We act as your virtual CIO, aligning IT with your business goals.
Choose Your Coverage Level
Flexible plans designed to fit organizations of every size, from Trail's small businesses to regional enterprises.
Essential
Core monitoring, helpdesk, and patch management. Ideal for small businesses starting their managed services journey.
- Business hours helpdesk
- Remote monitoring
- Patch management
- Monthly reporting
Professional
Everything in Essential plus 24/7 monitoring, enhanced security, and quarterly strategic reviews.
- 24/7 NOC monitoring
- Endpoint security (EDR)
- Backup monitoring
- Quarterly vCIO review
Enterprise
Full-spectrum managed services with dedicated resources, SLA guarantees, and on-site support availability.
- All Professional features
- On-site support available
- Dedicated account manager
- Custom SLA agreements
Your 24/7 NOC Dashboard
Our network operations centre monitors your environment around the clock.
99.97%
Uptime
3
Alerts Today
1
Tickets Open
4 min
Response Time
Let us handle IT - you focus on growth.
Talk to our team about a managed services plan tailored to your organization's size and needs.
Get Your Custom Quote