IT Managed Services
24/7 proactive management so you can focus on your business
Running IT in-house is expensive and complex. CanAurora's Managed Services give Kootenay businesses access to a full team of IT professionals for a flat monthly fee. We monitor, maintain, and support your environment around the clock so problems are caught and resolved before they become outages.
Discuss Your RequirementsWhat's included
24/7 System Monitoring
Continuous monitoring of servers, networks, endpoints, and services. Alerts are triaged and acted upon immediately — not queued for the next business day.
Proactive Maintenance
Scheduled maintenance windows, firmware updates, disk health checks, and capacity reviews keep your systems running at peak performance.
Help Desk Support
Tier 1–3 support via phone, email, and remote session. Local technicians are available for on-site visits in Trail, Rossland, Castlegar, and Nelson.
Patch Management
Automated, policy-driven patching for operating systems and third-party applications, tested before deployment to production.
Vendor Management
We manage your relationships with ISPs, hardware vendors, and SaaS providers — one call to CanAurora covers everything.
Monthly Reporting
Executive-level reports covering ticket volumes, SLA performance, system health, and security posture every month.
Our Approach
Onboarding & Discovery
We document your entire environment and load it into our RMM and ticketing platform within two weeks.
Baseline & Tuning
Alert thresholds are calibrated to your environment to eliminate noise and surface genuine issues.
Ongoing Management
Our team monitors, maintains, and supports your environment 24/7/365.
Quarterly Business Reviews
We meet with you quarterly to review performance, plan upgrades, and align IT strategy with business goals.
Business Benefits
Ready to get started with Managed Services?
Book a free consultation with our team. We'll assess your current situation and propose a tailored approach.