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Whether you need a full IT assessment, a specific project quote, or just want to understand your options — we're here, we're local, and we're ready to help.
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Frequently Asked Questions
How quickly can CanAurora onboard a new client?
For managed services, typical onboarding takes two to three weeks: we audit your environment, document everything, and get your systems into our monitoring platform. For project-based work the timeline depends on scope, but we always start with a discovery session within five business days.
Do you provide on-site support in Trail and Rossland?
Yes — our team is based in the Kootenays and provides on-site support across Trail, Rossland, Castlegar, Nelson, and surrounding communities. Remote support resolves the majority of issues faster, but we never hesitate to show up in person when it matters.
What size of business does CanAurora typically work with?
We work best with businesses of 5–200 employees who want enterprise-quality IT without the enterprise-sized IT department. We're flexible: some clients retain us for everything, others engage us for a specific project or compliance initiative.
Is there a long-term contract requirement for managed services?
Our managed services agreements are month-to-month after an initial 90-day onboarding period. We earn your business every month through performance, not lock-in.
Can CanAurora work alongside our existing IT staff?
Absolutely. Many clients have an internal IT generalist and bring us in for specialised capabilities — security, compliance, or software development — or for after-hours coverage. We integrate with your team, not replace it.