Privacy Policy

1. Who We Are

CanAurora Technology Services Inc. (“CanAurora”, “we”, “us”) is an IT services company incorporated in British Columbia, Canada, with offices in Trail and Rossland, BC. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA).

2. Information We Collect

We collect the following categories of personal information:

• Contact information (name, email address, phone number, company name)
• Technical information submitted through our contact form
• Usage data collected automatically when you visit our website (IP address, browser type, pages visited)
• Communications you send to us via email or telephone

3. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide requested services
• Send service communications and updates relevant to your account
• Improve our website and service offerings
• Meet our legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

We retain personal information only as long as necessary for the purposes collected or as required by law. Contact form submissions are retained for up to 24 months. Client service records are retained for seven years following end of engagement.

5. Your Rights

Under PIPEDA and PIPA, you have the right to access your personal information we hold, correct inaccuracies, and withdraw consent for non-essential uses. To exercise these rights, contact our Privacy Officer at privacy@canaurora.ca.

6. Contact

Questions about this policy may be directed to: privacy@canaurora.ca
CanAurora Technology Services Inc., Trail, BC, Canada.